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NorthQ ApS

Technical Support Intern

Support – Copenhagen, Capital Area
Department Support
Employment Type Intern
Minimum Experience Entry-level

Company description:

NorthQ ApS is a Danish technology company, specialized in Internet of Things with a main focus on manufacturing and developing home automation and energy optimization solutions. Founded in 2007 by a small group of highly motivated and creative people, the company is the pioneer within retrofit meter reading solutions for electricity, gas and water meters.

Our Power Readers were developed in close cooperation with the largest Danish Power Utility – Dong Energy. While developing the hardware and software of our products, we were guided by the belief that technology should be simple and robust. Moreover, it should be easy to install and easy to operate, without the need of much attention.

 

Job description:

We are looking for a dedicated intern to join our team at NorthQ in Copenhagen for a period of 3 months. The Technical Support Intern should help end-users with any issues or difficulties that they may face with NorthQ products. Please note that the position is unpaid.

 

Responsibilities:

  • Perform troubleshooting of issues related to hardware, operating systems and apps

  • Taking phone calls and dealing with managing new requests of technical nature

  • Provide advice or customer training when necessary

 

Minimum qualifications:

  • Excellent communication in English – written and verbal (Danish language is a plus, but not a must)

  • Basic knowledge of networking technologies

  • Good knowledge of Windows OS, iOS and Android

  • Ability to provide an appropriate level of advice on technical issues to a non-technical audience

  • Ability to keep calm in stressful situations is a must

 

What’s in it for you?

  • Being part of a cool team, and a young and entrepreneurial environment

  • Invaluable experience in a company within the growing IoT-industry - every day is a new challenge!

  • Flexible hours and tasks

  • Friendly working environment with great networking possibilities

  • Space for your input, creativity and growth

  • Full responsibility in your field / tasks

  • Lunch and decent amount of fruits! Coffee is unlimited!

  • Possible job contract if you demonstrate technical, creative and human skills

 

If you have any questions, do not hesitate to contact us at hr@northq.com.

Applications are reviewed on an ongoing basis until the right candidate is found.

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  • Location
    Copenhagen, Capital Area
  • Department
    Support
  • Employment Type
    Intern
  • Minimum Experience
    Entry-level
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