Field Service Technician

Support · København S, Copenhagen Greater Area
Department Support
Employment Type Part-Time
Minimum Experience Entry-level

Company description:

NorthQ began its journey in the city of Copenhagen and through years of innovation, partnerships and development we have now become a leading-edge hardware, software and service provider of IoT products for optimising building efficiency and energy consumption. We are a pioneer in retrofit meter reading solutions for electricity, gas, water and heat meters. Using our vast experience in IoT, cloud services, property and energy optimisation, NorthQ delivers sustainable solutions to businesses and organisations that seek to improve energy efficiency and operations across their portfolio of buildings. 


We have established a creative and international work environment in which we work hard and generate new ideas every day, and our innovative solutions have been awarded by, among others, the UN and European Commission. You can find more information about us here and here.


Job description:

We are looking for a person to take the role of Field Service Technician. The position is part-time (approximately 80 hours) with the strong possibility of expanding into a full time job contract. The Field Service Technician should help with the maintenance of the hardware devices currently installed in the field. He/She will be working closely with the engineers and project managers in the company. Therefore, the candidate should have strong communication skills and technical expertise.


Responsibilities:

  • Assist in performing installations of the hardware as well as maintenance of the devices in the field
  • Taking immediate action on different hardware issues that may arise in and out of the office - in the field working on existing installations
  • Taking phone calls and dealing with managing new requests of technical nature
  • Provide support and/or training to customers
  • Update and perform test procedures on hardware and software products


Minimum qualifications:

  • Basic knowledge of networking technologies
  • General knowledge of hardware devices and passion for exploring new technologies
  • Should be reliable, self-driven and able to work independently and take own initiative
  • Excellent communication in English – written and verbal (Danish language is a plus, but not a must)
  • Driving license
  • Ability to provide an appropriate level of advice on technical issues to a non-technical audience
  • Ability to keep calm in stressful situations
  • Knowledge about smart metering technologies and Wireless-MBus protocol is an advantage


What’s in it for you?

  • Being part of an international team, and a young and entrepreneurial environment
  • Invaluable experience in a company within the growing PropTech-industry - every day is a new challenge!
  • Flexible hours
  • Friendly working environment with great networking possibilities
  • Space for your input, creativity and growth
  • Full responsibility in your field / tasks
  • Lunch and a decent amount of fruits! Coffee is unlimited!
  • Possibility for full-time job contract


Applications are reviewed on an ongoing basis until the right candidate is found. If you have any questions about the position, do not hesitate to contact us at hr@northq.com.


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  • Location
    København S, Copenhagen Greater Area
  • Department
    Support
  • Employment Type
    Part-Time
  • Minimum Experience
    Entry-level